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CONFORMEDIA STADARDISED IT INFRASTRUCTURE TO DRIVE ZAAP THAI'S EXPANSION
STANDARDISED IT
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Zaap Thai, a popular UK-based Thai street food restaurant chain, is celebrated for bringing the vibrant, bustling atmosphere of Bangkok’s street food scene to the UK. Behind the scenes, Conformedia has been a critical partner for Zaap Thai, ensuring that their IT infrastructure supports their ambitious growth. With experience working alongside Zaap Thai and its sister restaurant Sukhothai, Conformedia has standardised IT solutions across locations, allowing for smoother operations and scalability.
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To support a successful and seamless launch of Zaap Thai’s latest location in Durham, all IT systems needed to be rapidly installed, configured, and made operational to ensure efficient service and onboarding.
The restaurant’s operations also demanded a robust network capable of integrating new ePOS till systems with Deliveroo, facilitating efficient order processing and delivery services without disruption. Additionally, reliable internet connectivity, secure customer and private Wi-Fi, were essential to meet the operational needs of the Durham branch and ensure a positive customer experience.
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​To address these requirements, Conformedia implemented a comprehensive IT solution that included:
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Secure Network Configuration: Conformedia designed and installed a secure network with a firewall optimised for the ePOS system and Deliveroo integration, ensuring seamless communication between systems and efficient online order processing.
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Customer and private Wi-Fi Access Multiple secure Wi-Fi access points were installed, offering complimentary connectivity to diners and private access for company devices. This not only enhanced the customer experience but also encouraged social media engagement, helping Zaap Thai to build a loyal customer base and increase brand visibility.
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Dual Internet Lines for Failover Resilience: Conformedia implemented dual internet lines to guarantee continuous connectivity. In the event of an outage on one line, the secondary line would automatically take over, allowing the tills to continue processing orders uninterrupted.
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The partnership exemplifies how strategic IT infrastructure can empower hospitality businesses to expand efficiently while maintaining exceptional service quality.
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Conformedia has supported Zaap Thai’s continued growth and success, yielding several key results:
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Streamlined Expansion: The standardised IT setup facilitated a seamless launch at the Durham location, enabling a quick and efficient start-up process that minimised operational downtime.
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Enhanced Operational Efficiency: Integrated systems for ePOS, Deliveroo, and customer Wi-Fi have streamlined order processing, payment handling, and in-restaurant connectivity, resulting in smoother day-to-day operations.
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Increased Customer Satisfaction: Reliable, high-quality Wi-Fi access points have improved the in-restaurant experience, providing guests with convenient connectivity and supporting social media engagement.
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Confidence in IT Infrastructure and Support: With Conformedia’s dedicated support, Zaap Thai has confidence in its IT systems, knowing they have a reliable partner to manage and resolve any issues, allowing the team to focus on delivering exceptional service.​​​